Hi {first_name}

First, I would like to thank you for choosing PES to enclose your outdoor space, for we truly appreciate your business.

PES has been in the industry for over 15 years and is a market leader when it comes to overall quality. Only on very rare occasions do we have an issue, but at the end of the day its always possible.

If you can provide us with a picture of the curtain(s) or issues, we will be able to review, to determine the cause and to put together a plan of action to correct.

We take these concerns very seriously at PES, for we want you to have the best experience with our products.

We apologize for the inconvenience and promise to take care of the issue as quickly as possible.