Type: Roll-Up Curtain Final Width: 145" Final Height: 102" Seam/End-cap: seam Top Fabric Height: auto Bottom Fabric Height: auto Color: Forest Green $1648.35 Details: left side track right side zips to 2
102"
122.5"
13"
36"
53"
2"
2"
58.25"
58.25"
2"
Type: Roll-Up Curtain Final Width: 122.5" Final Height: 102" Seam/End-cap: seam Top Fabric Height: auto Bottom Fabric Height: auto Color: Forest Green $1483.35 Details: LEft side zips to 2 Right side zips to 4
102"
122.5"
13"
36"
53"
2"
2"
58.25"
58.25"
2"
Type: Roll-Up Curtain Final Width: 122.5" Final Height: 102" Seam/End-cap: seam Top Fabric Height: auto Bottom Fabric Height: auto Color: Royal Blue $1483.35 Details: Left side zips to 3 right side zips to 5
102"
122.5"
13"
36"
53"
2"
2"
58.25"
58.25"
2"
Type: Roll-Up Curtain Final Width: 122.5" Final Height: 102" Seam/End-cap: seam Top Fabric Height: auto Bottom Fabric Height: auto Color: Forest Green $1483.35 Details: left side zips to 4 right side zips to 6
102"
149.5"
13"
36"
53"
2"
2"
71.75"
71.75"
2"
Type: Roll-Up Curtain Final Width: 149.5" Final Height: 102" Seam/End-cap: seam Top Fabric Height: auto Bottom Fabric Height: auto Color: Forest Green $1648.35 Details: Left side zips to 5 right side zips to 7 36\\\" Roll up door for entry and exit Centered in curtain
102"
122"
13"
36"
53"
2"
2"
58"
58"
2"
Type: Roll-Up Curtain Final Width: 122" Final Height: 102" Seam/End-cap: seam Top Fabric Height: auto Bottom Fabric Height: auto Color: Forest Green $1483.35 Details: left side zips to 6 right side zips to 8
102"
122"
13"
36"
53"
2"
2"
58"
58"
2"
Type: Roll-Up Curtain Final Width: 122" Final Height: 102" Seam/End-cap: seam Top Fabric Height: auto Bottom Fabric Height: auto Color: Forest Green $1483.35 Details: LEft side zips to 7 right side zips to 9
102"
102"
13"
36"
53"
2"
2"
98"
Type: Roll-Up Curtain Final Width: 102" Final Height: 102" Seam/End-cap: seam Top Fabric Height: auto Bottom Fabric Height: auto Color: Royal Blue $1454.35 Details: Left side zips to 8 Right side track 36" Door Centered in curtain
102"
122"
13"
36"
53"
2"
2"
58"
58"
2"
Type: Roll-Up Curtain Final Width: 122" Final Height: 102" Seam/End-cap: seam Top Fabric Height: auto Bottom Fabric Height: auto $1483.35
$13651.15Standard Panel Pricing
Estimated price is for our standard panels. – Adjustments, such as no clear vinyl, cut-outs, zippers or additional hardware may decrease or increase price.
Additional Costs
$525.00Freight Shipping - Delivery of standard systems. Price will go down/up prior to ordering for panels <92" wide or oversized systems.
$2000.00Commercial track and zipper mounting, floor mounting
PES enclosures fit most architectural styles and screening systems in both residential & commercial applications. We work closely with builders, contractors, HOAs, local handymen and homeowners. This assures PES customers enjoy the best of both worlds, their existing screened in porch in good weather, and complete weatherproofing from rain, HEAVY WIND, snow, pollen and dust when they need it. Your PES can easily be deployed last minute and can offer seasonal winterizing protection of your screened porch.
Interior Track to Track Mounting
PES now offers our bestselling commercial track and zipper mounting to residential customers. It provides you with a full top to bottom side seal and can be mounted to the interior of your structure, the solution for second story enclosures. All curtains zip and unzip from side tracks as shown. Available in PVC or aluminum.
How much experience does PES have with Commercial Customers?
We are helping Commercial Clients Nationwide use their outdoor spaces more often. Visit our Commercial Enclosures Page for photo, video & customer examples.
Screen Door Panels & Vent Panels (more details...)
Yes, we can make a fixed panel that will attach to the door using our self-locking fasteners or snaps. We also cover vent panels (for above-the-door openings) and irregularly shaped openings with snap on panels. Since these are fixed panels they WILL NOT roll up you will have to remove and store the door panel when not in use. Door panels are often the first item to be removed in the Spring and the last to go back up in Fall. If you're building a new screened porch, a storm door from your local hardware or big box store is also a perfect and popular option for complimenting your Porch Enclosure System. Vent panel openings are typically covered by all clear vinyl with a 2" fabric border (shown above) or as solid fabric (below), without the clear vinyl. ;
Can I use an outdoor heater with my PES?
Yes, outdoor heaters and fireplaces are used by many of our clients to warm up their enclosed spaces in the winter. We also recommend putting your ceiling fan in reverse if possible to help circulate the air. You may also wish to request a system using our marine grade zippers versus our standard fasteners for a more airtight fit.
What is the maximum wind rating?
Our manufacturing process and the materials we use in each PES meet or exceed the standards commonly found in sailmaking, offshore boat enclosures, and large free standing shade sails - our knowledge comes directly from decades in the sailmaking, marine and shade sail industry. PES is rigorously tested at wind speeds up to 70 MPH, yet since each of our panels is customized to your unique space there is not certified wind rating. Our team will work with you to determine the best design to meet your space's and climate's specific needs. To learn more, check out how our curtains are used in extreme climates for wind protection. Lab Test Results of our Clear Vinyl Sheet Glass Tested for extreme cold, pressure, abrasion & UV.
Can the roll up curtains be attached on inside of a screen porch?
Yes, your system can be installed inside. However, since some screen porches lack flat surfaces, in the corners, for our curtains to mount it may require a track to track systems that uses a vertical zippers instead of our standard fastener. Our team can help review your options.
What is the maximum height & width?
This center opening is enclosed with 3 panels, with a door panel in the middle. Simply roll up the door panel and the side panels remain securely attached to the floor. There is no minimum or maximum on heights and widths. We can build any size you would like, however, once curtains get wider than 10-12 feet they can become difficult to roll up or even secure in windy conditions. It may require assistance to properly roll-up and secure oversized curtains. We often suggest splitting your larger opening into two smaller curtains that zip together and fasten to the floor in the middle. This adds rigidity to your system and allows you to rollup each curtain independently. We can also offer guidance on adding temporary or permanent posts to your spaces framework.
Can you specify the amount of fabric at the top and bottom of each curtain?
Yes! Keeping our minimums in mind, you can specify the amount of fabric you would like at the bottom and top of your enclosure within Your Account when building your enclosure. No Account? Get started here. TOP FABRIC MINIMUM For an 8-foot tall panel, we recommend a minimum of 12” on top (includes 1.5" PVC top track). This assures the clear vinyl is covered (encased & protected) with fabric while the curtain is rolled up. Many customers choose to attach their curtain further up on their header, often just below the eave. This reduces the amount of fabric within their viewable space and assures the curtain is out of view when rolled up. *For shorter curtains (when your porch has a knee wall), you may opt for a less fabric on top and instead request a valance to protect your curtain when rolled up. A valance can reduce your top fabric and mounting track from 12″ to 7.5″. BOTTOM FABRIC MINIMUM We also require a 4” minimum on the bottom of your curtain to contain the curtain’s roll bar (see bottom of panel to left).
How does PES stand up to cold?
PES is very popular in the Great Lakes, the Rocky Mountains and the Northeast regions where extreme cold and heavy wind are often a concern. Our curtains are built to withstand extreme cold and wind. Even our clear vinyl has been laboratory tested for Low Temperature Flexibility @ -30 F with no cracking, and Dimensional Stability (shrinkage & expansion due to temperature change) of less than 0.5% (1/2%). Most products see significant cracking at these temperatures and shrinkage and expansion of 5-7% is common. These changes can significantly alter the look of your enclosure, the ability to fasten it in cold weather, and your enclosures longevity. While our enclosures are made to withstand extreme cold, we still recommend keeping your enclosure down when temperatures are below 55 degrees Fahrenheit and only rolling up the fabric portion of your enclosure if you still like the airflow. This will assure you can use your enclosure with minimal effort and provide many years of use for your PES enclosure. All of our components have been tested in extreme cold and our manufacturing process comes directly from many years of experience in the sailmaking industry. Lab Test Results of our Clear Vinyl Sheet Glass Tested for extreme cold, pressure, abrasion & UV.
How does the bottom of a roll-up panel attach to my porch or patio?
Our weighted roll bar adds rigidity to your curtains, renders floor attachments unnecessary and makes rolling your enclosure up and out of the way easy. The roll bar is made of galvanized steel, has PVC end caps and is cleanly stitched into the base of your curtains. Just above the roll bar each side is attached, with fasteners or zippers, assisting with securing your curtain in the downward position. See the roll bar in action on an inside install here (*many of our enclosures utilized zippers, instead of fasteners as shown):
How air & water tight is your standard enclosure?
Our standard curtains fit snugly along the top, sides and base of your porch or patio. The top of our roll-up curtains slide into a top tracks creating a wind and waterproof seal. The sides of our curtains attach to your porch using commercial-grade waterproof zippers and weather flaps to keep out all the elements. The base of our curtains utilizes a weighted roll-bar adding both rigidity and calm to your overall system. To learn more, check out: Wind-Block EnclosuresPES Weather Curtains
How do I deal with wide openings without center supports?
This center opening is enclosed with 3 panels, with a door panel in the middle. Simply roll up the door panel and the side panels remain securely attached to the floor.
Rather than enclosing an extra wide opening with a single roll-up panel, we often split the opening with two curtains that zip together. Below the zipper, is a floor mount (pictured below) can be used to add rigidity to your system and allow the panels to zip up independently. For example, if you have a 140” wide opening, we can split that into two 70” curtains that will zip together in the middle and attach to the floor securely to the floor with a quarter turn fastener. Other options include adding a seasonal post, so rather than using a zipper, the curtains attach along the vertical post for a nice secure fit.
There are no minimum or maximum on heights and widths for your PES panels. We can build any size you would like, however, once curtains get wider than 10-12 feet they can become difficult to roll up or even secure in windy conditions. They may require assistance to properly roll-up and secure. If you plan to roll your curtains up and down more frequently we do suggest splitting your larger opening into two smaller curtains that zip together.
Panel attaches to the floor mount via an adjustable attachment point. Simply pull the strap to snug your curtain to the floor.
How do you cover angled, triangular, irregular and smaller openings?
We make these as fixed panels with high quality clear vinyl and a 2” fabric border or as solid fabric. These panels don't roll up and are taken down and stored away when not in use. Our team will work with you to get the measurements we need to cover and attach to irregularly shaped openings.
All updated Matt. All need to zip into each other, track on the top and snap to the floor on the bottom. I noted the 2 end pieces that attach to thee wall. Thank you
I have reviewed and updated your account with our commercial track and zipper mounting system. This will provide a top to bottom side seal, easy installation and ease of use. All curtains will zip together and use floor mounts to secure at zipper joiners.
Your account is ready to move forward at anytime with payment of deposit and scheduling a design consult call. Cory from fabrication will talk you step by step through final measurements needed for production during this call.
If you have additional questions you can reach me at 410-775-5555.
We thank you for your purchase and look forward to working with you. Please remember to schedule your design consult call so Cory can talk you through final measurements. Pick a day and time where you can be available at your space to do this call.
You can schedule this call by going to #6 within your account and clicking design consult call.
Thanks for completing your Design Consult with our Fabrication Team. The final step before your PES can be sent to production is to VERIFY MEASUREMENTS. Use the link below to return to My Account and double-check your measurements.
Many customers like to Print Measurements to make this process easy. Prior to hitting the Verify Measurements button, please double check that the measurements on the printed form are what you want to order.
When you’re sure everything checks out, hit the Verify Measurements to finalize measurements and send your enclosure to production. The PES team will use these measurements as a work order to create your enclosure. Many customers like to keep the printed, finalized form so they can double-check panel sizes on receipt of their finished PES.
Thanks for making your final payment and getting in touch with me personally about your shipping details. Tracking information usually goes up immediately after final payment is made, so I’m surprised not to find it on your account page yet. The PES team takes off for the weekend but I’ll do my best to get someone to post tracking information for you by Monday.
Mark these will be picked up tomorrow morning at 10am please allow 24-48 hours for tracking they are not as fast as ups or FedEx due to these being LTL shipments
Please get me a date for delivery. I need to line up my contractor for installation. I am getting an error message when trying to track the enclosures:
Trace / Track Shipments
Invalid pro number(s) entered. Please check and try again.[77830198741]
Mark like I said yesterday these are being picked up today you will most likely not see any tracking updates for 24-48 hours from time of pick up. ODFL will call you to schedule delivery to ensure someone is there to receive the package.
Hello Cory. I do understand what you have told me. However, I am trying to line up my contractor and he needs advance notice to schedule his crew to do the installation. I am trying to get a date hit will arrive. If it is being send 5 day ground and I will receive by May 19th- that is the type of information I need. Just checking back is not giving me sufficient lead time to schedule my contractor. Is information like this available? Thank you
From what I understand from our contractor installing the enclosures, the 2 panels that are supposed to have doors, do not have them. We are being told to send those back. We are going to put them up and we will gladly return them when we receive the corrected panels. Thank you
We will be issuing a call tag and pay to have curtains picked up and adding the zipper to those panels. If you could box them Up we can have then sent back out promptly the service ticket is already in place. I can have them turned around same week.
You can wait until after the guest leave to return panels if you like. We can issue a call tag as soon as you package them up and give box dimensions. We can have the modifications complete in 1 to 2 days then shipped right back. Let me know when you would like to send back
Hello, no one has picked up the two wrong panels to cut the doors in the two panels that were shipped without the doors. In , the center panel (curtain 5) that is one of the ones being returned appears to be about 1.5 to 2 inches too short in width. Please advise.
I have posted and sent email. Please post the box dimensions so we can issue a call tag. The curtains should be built to the widths you have verified in your account. If these are not the correct measurements we need to know. Please let us know what box dimensions are
Mark we just talked to someone at your facility who has informed us with new photos the zipper on the curtain is damaged and will need to be returned. Our return address is 3725 Payne road Preston, MD 21655
Need the clips themselves because the movable part that closes broke off a few and then the eyes that screw into the floors. We have not yet shipped back the curtains. We may try to move it in on the header to avoid sending it back.
Mark Lahood
President
267-207-8067
[signature_1489607050]
CONFIDENTIALITY NOTICE: This transmission contains confidential information. The information is intended only for the use of the recipient named above. If you have received this E-mail in error, please immediately notify us by telephone to arrange for return of the confidential information to us. You are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited.
From: Cory from PES
Reply-To: “[email protected]”
Date: Friday, July 28, 2023 at 12:46 PM
To: Mark Lahood
Subject: Account Update: Mark Lahood: New message in account
Hey Mark we have received the curtain. We look to ship this out next week once I have tracking I will post directly to the account.
Mark Lahood
President
267-207-8067
[signature_456583995]
CONFIDENTIALITY NOTICE: This transmission contains confidential information. The information is intended only for the use of the recipient named above. If you have received this E-mail in error, please immediately notify us by telephone to arrange for return of the confidential information to us. You are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited.
From: Cory from PES
Reply-To: “[email protected]”
Date: Friday, August 4, 2023 at 9:02 AM
To: Mark Lahood
Subject: Account Update: Mark Lahood: New message in Account
I’m contacting you on behalf of The Inn at Thorn Hill, we have your porch
enclosure system installed here. The system works wonderfully, however we’ve
got a few damaged panels and straps. I’m hoping to return these damaged
articles and have them repaired.
Hey Rebekah, Can you let me know the extent of the damages, and which curtains? If you could also post photos as well. I can work with matt to provide a quote to repair the damages.
Mark Lahood
August 12, 2024 at 1:29 pm
Cory, I’ve uploaded a couple pictures; they represent the majority of enclosure issues. There are only a couple panels that don’t have one or the other of these problems, and a few of them have broken straps and damaged hooks.
Rebekah, thanks for the photos the only way to repair these is to send the curtains back to have new straps stitched on if you can package them up and send them to us we can make the repairs needed. New straps start at $35 per strap
Rebekah I can send shipping labels but I will need the box dimensions and weight in order to do so. It is recommended to remove top track and bottom bar, fold top fabric and bottom fabric onto clear vinyl and then roll from side to fit these into a smaller box that can be shipped UPS
Mark Lahood
April 29, 2026 at 8:19 am
Cory, we shipped out the porch panels April 16, they arrived to your facility Monday, April 20. We haven’t heard anything from your company regarding your receiving them or an estimate on repairs. We need these panels repaired and returned before our porch dining can resume for the season.
Hey Mark we did receive the curtains and they are currently in the production room our current turn around on Repairs is 3 weeks so I am hoping we have these repairs completed the week of the 11th
Mark Lahood
May 21, 2026 at 2:24 pm
Hello Cory. Did the repaired panels get shipped back to us yet?
Sales Call with Porch Enclosure Systems scheduled for 01:30pm – Thursday, April 8, 2021 EST
Mark,
Do you need a temporary storm door or double storm door for winter closings?
All updated Matt. All need to zip into each other, track on the top and snap to the floor on the bottom. I noted the 2 end pieces that attach to thee wall. Thank you
Mark,
I have reviewed and updated your account with our commercial track and zipper mounting system. This will provide a top to bottom side seal, easy installation and ease of use. All curtains will zip together and use floor mounts to secure at zipper joiners.
Your account is ready to move forward at anytime with payment of deposit and scheduling a design consult call. Cory from fabrication will talk you step by step through final measurements needed for production during this call.
If you have additional questions you can reach me at 410-775-5555.
Mark,
We thank you for your purchase and look forward to working with you. Please remember to schedule your design consult call so Cory can talk you through final measurements. Pick a day and time where you can be available at your space to do this call.
You can schedule this call by going to #6 within your account and clicking design consult call.
Design Consult (Fabrication Team) scheduled for 12:45pm – Thursday, April 15, 2021 EST
Account is updated and ready for review
Thanks for completing your Design Consult with our Fabrication Team. The final step before your PES can be sent to production is to VERIFY MEASUREMENTS. Use the link below to return to My Account and double-check your measurements.
Many customers like to Print Measurements to make this process easy. Prior to hitting the Verify Measurements button, please double check that the measurements on the printed form are what you want to order.
When you’re sure everything checks out, hit the Verify Measurements to finalize measurements and send your enclosure to production. The PES team will use these measurements as a work order to create your enclosure. Many customers like to keep the printed, finalized form so they can double-check panel sizes on receipt of their finished PES.
I verify these are final measurements have been double checked and are ready for manufacturing. Any further edits would incur additional costs.
Mark nothing else is required cut file has already been created and is set to have fabric cut on Monday.
Mark please be sure to keep communication directly in profile I have pasted your email below
4/26/21: “Good morning. Can I please get an update on the timing I should expect for receiving the enclosures? Thank you”
Mark curtain are in early stages of production and are about 2 weeks out from completion
Thank you
Good morning. Please provide tracking information when it is available. Thank you
Hello- Can I please get shipping details?
Hi Mark,
Thanks for making your final payment and getting in touch with me personally about your shipping details. Tracking information usually goes up immediately after final payment is made, so I’m surprised not to find it on your account page yet. The PES team takes off for the weekend but I’ll do my best to get someone to post tracking information for you by Monday.
Thanks for your patience,
Amanda
Thank you. I will wait until Monday
Your system will be shipping via Old dominion freight line and can be tracked here
https://www.odfl.com/Trace/standard.faces
ODFL pro#: 77830198741
Please allow 24-48 for tracking updates
Thank you
Hello Cory- the Old Dominion Freight site shows the tracking number as invalid. Did they pick up the items to be sent?
Mark these will be picked up tomorrow morning at 10am please allow 24-48 hours for tracking they are not as fast as ups or FedEx due to these being LTL shipments
Please get me a date for delivery. I need to line up my contractor for installation. I am getting an error message when trying to track the enclosures:
Trace / Track Shipments
Invalid pro number(s) entered. Please check and try again.[77830198741]
Mark like I said yesterday these are being picked up today you will most likely not see any tracking updates for 24-48 hours from time of pick up. ODFL will call you to schedule delivery to ensure someone is there to receive the package.
Hello Cory. I do understand what you have told me. However, I am trying to line up my contractor and he needs advance notice to schedule his crew to do the installation. I am trying to get a date hit will arrive. If it is being send 5 day ground and I will receive by May 19th- that is the type of information I need. Just checking back is not giving me sufficient lead time to schedule my contractor. Is information like this available? Thank you
Shipping to NH is probably 3-4 days I would expect that these arrive early next week
From what I understand from our contractor installing the enclosures, the 2 panels that are supposed to have doors, do not have them. We are being told to send those back. We are going to put them up and we will gladly return them when we receive the corrected panels. Thank you
Mark,
We will be issuing a call tag and pay to have curtains picked up and adding the zipper to those panels. If you could box them Up we can have then sent back out promptly the service ticket is already in place. I can have them turned around same week.
Mark,
You can wait until after the guest leave to return panels if you like. We can issue a call tag as soon as you package them up and give box dimensions. We can have the modifications complete in 1 to 2 days then shipped right back. Let me know when you would like to send back
Hello, no one has picked up the two wrong panels to cut the doors in the two panels that were shipped without the doors. In , the center panel (curtain 5) that is one of the ones being returned appears to be about 1.5 to 2 inches too short in width. Please advise.
Mark,
I have posted and sent email. Please post the box dimensions so we can issue a call tag. The curtains should be built to the widths you have verified in your account. If these are not the correct measurements we need to know. Please let us know what box dimensions are
Can you tell me when the two panels are being sent back to me? Thank you
Can I please get an update on the 2 panels that were returned and when I can expect them returned? Thank you
MArk these are getting finished today and will be shipping early next week
Cory- can you please confirm that curtain 5 was adjusted to be 1.5 inches wider? Then can you confirm when they are sent out to us? Thank you!
Thank you. I assume the changes were made to both of them? Both needed the zipper doors put in and curtain 5 was widened by 1.5 inches?
Thank you
Your system will be shipping via Old dominion freight line and can be tracked here
https://www.odfl.com/Trace/standard.faces
ODFL pro#: 77832017667
Please allow 24-48 for tracking updates
Thank you
Hello- Unfortunately, the center panel#5 is damaged and appears to have happened during shipping. Please advise how to submit a claim. Thank you
I uploaded 3 photos of the damaged section. Thank you
Mark,
I do see 1 image and thank you for that. We are closed until Tues but I’ll submit a support ticket for that. Was the tube damaged?
Hey Mark sorry about the inconvenience I have started a claim with ODFL, I will have a new curtain made and shipped out.
Thank you. We will wait for the replacement. Please let me know if you would like the damaged on back, I am happy to send it.
Mark return is not necessary thank you.
MArk these will leave tomorrow here is the tracking
ODFL:77832902835
Can I get a replacement zipper head for the left side of curtain number 2
Thank you,
Mark
Mark,
So you need just the zipper pull/slider?
Please add an image to your account of zipper.
Yes, that is all I need. Thank you
I just uploaded 2 photos
Mark we just talked to someone at your facility who has informed us with new photos the zipper on the curtain is damaged and will need to be returned. Our return address is 3725 Payne road Preston, MD 21655
ok, we will send it out to you tomorrow. Can you send a replacement please? Thank you
Can I get 10 of the clips that are used at the bottom of the panels to snap into the hook mounted in the floor? Thank you
Hello- can you please let me know if I can get these clips and floor hooks? Thank you
Can I please get assistance getting these parts? Thank you
Mark was the curtain ever shipped back to us? If so do you have a tracking number
Are you saying you need the strap piece for the curtain or the padeye that gets attached into the floor
Need the clips themselves because the movable part that closes broke off a few and then the eyes that screw into the floors. We have not yet shipped back the curtains. We may try to move it in on the header to avoid sending it back.
Mark how many hooks and padeyes are needed I can have these made and shipped out Monday.
6 of each please. Thank you!
3725 Payne Road
Preston, MD 21655
Hey Mark we have received the curtain. We look to ship this out next week once I have tracking I will post directly to the account.
Thank you Cory.
Mark Lahood
President
267-207-8067
[signature_1489607050]
CONFIDENTIALITY NOTICE: This transmission contains confidential information. The information is intended only for the use of the recipient named above. If you have received this E-mail in error, please immediately notify us by telephone to arrange for return of the confidential information to us. You are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited.
From: Cory from PES
Reply-To: “[email protected]”
Date: Friday, July 28, 2023 at 12:46 PM
To: Mark Lahood
Subject: Account Update: Mark Lahood: New message in account
Hey Mark we have received the curtain. We look to ship this out next week once I have tracking I will post directly to the account.
Best Regards,
Cory Mansaray
[email protected]
Helpful Links: Schedule a Call | Revisit Your Account
Hey Mark here is the tracking for the repair.
UPS: 1Z76KTJ50303214088
Thank you Cory.
Mark Lahood
President
267-207-8067
[signature_456583995]
CONFIDENTIALITY NOTICE: This transmission contains confidential information. The information is intended only for the use of the recipient named above. If you have received this E-mail in error, please immediately notify us by telephone to arrange for return of the confidential information to us. You are hereby notified that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited.
From: Cory from PES
Reply-To: “[email protected]”
Date: Friday, August 4, 2023 at 9:02 AM
To: Mark Lahood
Subject: Account Update: Mark Lahood: New message in Account
Hey Mark here is the tracking for the repair.
UPS: 1Z76KTJ50303214088
Best Regards,
Cory Mansaray
[email protected]
Helpful Links: Schedule a Call | Revisit Your Account
Hello,
I’m contacting you on behalf of The Inn at Thorn Hill, we have your porch
enclosure system installed here. The system works wonderfully, however we’ve
got a few damaged panels and straps. I’m hoping to return these damaged
articles and have them repaired.
Thank you,
Rebekah Reed
Maintenance Supervisor
____________________________________________________________________________
The Inn at Thorn Hill & Spa | 40 Thorn Hill Road, Jackson Village, New
Hampshire 03846
Direct: 603-383-4242 |
Website |
Facebook |
Twitter
Hey Rebekah, Can you let me know the extent of the damages, and which curtains? If you could also post photos as well. I can work with matt to provide a quote to repair the damages.
Cory, I’ve uploaded a couple pictures; they represent the majority of enclosure issues. There are only a couple panels that don’t have one or the other of these problems, and a few of them have broken straps and damaged hooks.
Thank you,
Rebekah
Rebekah, thanks for the photos the only way to repair these is to send the curtains back to have new straps stitched on if you can package them up and send them to us we can make the repairs needed. New straps start at $35 per strap
Cory, that sounds great. We’re planning on shipping them out Oct. 7th. Are you able to provide the shipping labels?
Rebekah I can send shipping labels but I will need the box dimensions and weight in order to do so. It is recommended to remove top track and bottom bar, fold top fabric and bottom fabric onto clear vinyl and then roll from side to fit these into a smaller box that can be shipped UPS
Cory, we shipped out the porch panels April 16, they arrived to your facility Monday, April 20. We haven’t heard anything from your company regarding your receiving them or an estimate on repairs. We need these panels repaired and returned before our porch dining can resume for the season.
Hey Mark we did receive the curtains and they are currently in the production room our current turn around on Repairs is 3 weeks so I am hoping we have these repairs completed the week of the 11th
Hello Cory. Did the repaired panels get shipped back to us yet?
Hello, just looking for an update on these panel repairs. Were they completed last week and sent out?
Thank you
Hey Mark, repairs took a little longer than expected. I have these scheduled to ship out tomorrow.
Mark, this is scheduled to be picked up tomorrow here is the tracking info.
ODFL: 78082545613